Complaints

If you wish to register a complaint about our service, then please contact The Complaints Department either:

• In writing: Trinity Brokers Limited, 6 Bevis Marks, London EC3A 7BA
• By telephone: +44 20 7030 3290  Mon – Fri 9:00am – 5:30pm
• By email: info@trinitybrokers.co.uk

We will acknowledge receipt of your complaint within 24 hours

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s.

Details are on the Lloyd’s website: www.lloyds.com

• By telephone: +44 20 7327 5693 Mon – Fri 9:00am – 5:30pm
• By email: complaints@lloyds.com

If we are unable to settle your complaint with us and are eligible, you may refer it to the Financial Ombudsman Service either:

• In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
• By telephone: 0800 023 4567 or 0300 123 9123
• By website: www.financial-ombudsman.org.uk